Connecteam

Connecteam is useful for event businesses that manage deskless staff: scheduling, GPS time clock, forms, tasks, chat, updates, and training in one mobile app. It is not event management software for attendees, but it can make staffing operations much cleaner.

Free Small Business plan for under 10 employees; paid hubs start at $29/month billed yearly for the first 30 users
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Tool Nutrition Label
Founded 2016 on public company profiles
Headquarters New York, New York, United States and Tel Aviv, Israel on company profiles
Company Size Not consistently exposed in search snippets; validate current LinkedIn profile during procurement
Funding Privately held; public funding details are not needed for basic evaluation
Pricing Model Three hubs priced separately: Operations, Communications, and HR & Skills
Free Trial 14-day free trial with no credit card required
Contract Monthly or annual subscription; Enterprise custom
Attendee Capacity Employee/user priced, not attendee-priced; fixed plan pricing covers first 30 users before per-user add-ons
Mobile App Mobile-first workforce app for employees and managers
Offline Capability No
Data & Compliance Public trust center references GDPR, ISO/IEC 27001, SOC 2, and CCPA; request data residency details
Expertise Level Beginner
Event Types
Catering TeamsEvent StaffField TeamsVenue OperationsVolunteer OperationsProduction Crews
Key Integrations
Payroll integrations (Native) API (API) Webhooks (API)
Support Channels
Help centerTrial and sales supportPersonal success manager on Enterprise
Best For
  • + Catering, venue, production, and event staffing teams with mobile workers
  • + Managers who need schedules, timesheets, forms, tasks, and team communication in one app
  • + Small teams that can use the free Small Business plan
  • + Growing teams that want fixed pricing for the first 30 users
Not For
  • Attendee-facing event registration, ticketing, agenda, or sponsor workflows
  • Teams that only need a simple shared calendar
  • Organizations that dislike hub-based pricing and separate modules
  • Crews working in venues where offline time tracking and forms are mission-critical without testing
Key Capabilities
Build and share employee schedules, open shifts, repeating shifts, and templates
Track time with GPS clock-in/out, timesheets, payroll integrations, and geofencing on paid tiers
Collect forms, checklists, quick tasks, and field updates from mobile workers
Run team chat, announcements, directories, surveys, knowledge base, and help desk through the Communications Hub
Support training, documents, recognition, and HR workflows through the HR & Skills Hub
Honest Limitations

Hub-Based Pricing

Operations, Communications, and HR & Skills are priced separately, so all-in cost depends on hub mix.

Not Event Software

Connecteam manages workers, not attendees, sessions, ticketing, exhibitors, or event marketing.

Plan Feature Complexity

Reviews mention confusion over which modules and hub levels include needed functionality.

Connectivity Needs Testing

Field teams should test time clock, forms, and task workflows in real venue conditions.

Pricing Breakdown
Plan Price Details
Small Business / Limited Free Small Business plan is free for teams under 10 employees; Limited plan is free for larger teams after trial
Basic $29/month billed yearly per hub for first 30 users Operations, Communications, or HR & Skills hub entry plan; additional users priced separately
Advanced $49/month billed yearly per hub for first 30 users Adds deeper customization, automation, filters, scheduling, or hub-specific advanced features
Expert $99/month billed yearly per hub for first 30 users Adds automation, API access on Operations, and higher-end hub capabilities
Enterprise Custom Advanced security, success management, increased API limits, SSO, 2FA, biometric app lock, and webhooks depending on hub

Cost at Common Event Sizes

0
attendees
Not attendee-priced
Model by employees, hubs, plan levels, and additional user fees

Hidden Costs to Watch

  • ! Separate hub subscriptions if Operations, Communications, and HR are all needed
  • ! Per-user fees beyond 30 users
  • ! Enterprise upgrade for SSO, 2FA, biometric app lock, webhooks, or higher API limits
  • ! Payroll integration setup and policy configuration
  • ! Manager training and rollout to deskless staff

Connecteam is for the people side of event operations: who is working, when they arrive, what tasks they complete, what forms they submit, and how managers communicate with them. That makes it useful for caterers, venues, production teams, and staffing firms.

It should sit beside, not replace, attendee event software. The quote depends on hubs, plan levels, employee counts, and seasonal staffing patterns.

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Questions to Ask the Vendor
  1. 1
    Which hubs and plan levels are required for scheduling, time clock, chat, forms, training, documents, and payroll?
  2. 2
    How does pricing change after 30 users and across seasonal event staff?
  3. 3
    What offline or low-connectivity behavior exists for time clock, forms, tasks, and chat?
  4. 4
    Which payroll, HR, SSO, API, and webhook integrations are included on the proposed plan?
  5. 5
    Can you provide SOC 2, ISO/IEC 27001, GDPR, CCPA, data residency, and retention documentation?
How we research tools

We research each tool by reviewing official documentation, pricing pages, and user feedback from Trustpilot, G2, and Capterra. If something's out of date or inaccurate, use the link below to flag it.

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