Zoho Survey

Zoho Survey is a strong value pick for event teams that need survey logic, translations, reporting, and offline response collection without enterprise CX pricing. It is especially attractive if the organization already uses Zoho, but teams outside that ecosystem should test integrations and support responsiveness.

Free plan; G2 lists Plus at $20/month and Pro at $25/month
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Tool Nutrition Label
Founded Zoho founded in 1996; Zoho Survey product launch year not clearly disclosed
Headquarters Chennai, India and Austin, Texas, United States
Company Size Large private software company
Funding Privately held and bootstrapped
Pricing Model Freemium subscription with monthly response limits and higher paid tiers
Free Trial Free plan available
Contract Confirm response limits, offline app needs, data residency, Zoho One inclusion, and integration scope
Attendee Capacity Plan response limits matter; Zoho help lists 100 responses for free monthly users and higher monthly limits on paid plans
Mobile App iOS and Android apps for survey creation, sharing, and reports
Offline Capability Yes
Data & Compliance Zoho supports multiple data center regions; confirm selected region for the account
Expertise Level Beginner
Event Types
ConferencesTrade ShowsTraining EventsCommunity EventsField EventsCustomer Events
Key Integrations
Zoho CRM (Native) Zoho Campaigns (Native) Zoho Analytics (Native) Slack (Native) Zapier (Zapier)
Support Channels
Help centerEmail supportZoho communitySales support
Best For
  • + Post-event feedback surveys with branching and multilingual needs
  • + Field events, trade shows, and community programs where offline response collection is useful
  • + Zoho CRM, Zoho Campaigns, or Zoho One customers
  • + Budget-conscious teams that still need more than a basic form
Not For
  • Live audience polling, Q&A, and session engagement
  • Organizations that need best-in-class standalone survey research tooling
  • Teams that do not want to manage Zoho account and ecosystem settings
  • Very large enterprise CX programs that require advanced governance and journey orchestration
Key Capabilities
Build surveys with templates, question logic, page logic, piping, and autofill
Create multilingual surveys and translate responses
Collect responses through links, embedded surveys, popups, QR codes, and social sharing
Use mobile apps and offline feedback collection for onsite or remote environments
Analyze responses with reports, trends, cross-tabs, exports, and scheduled reports
Honest Limitations

Zoho Ecosystem Bias

The best value appears when teams already use Zoho CRM, Campaigns, Analytics, or Zoho One.

Plan Limits Need Review

Question, response, collector, branding, and logic limits vary by plan and billing model.

Support Expectations Vary

Public user discussions around Zoho products often praise value but mention support and integration complexity.

Not Event Management

It does not manage registration, agendas, mobile event apps, ticketing, or attendee networking.

Advanced Research May Need More

Teams needing sophisticated panels, statistical analysis, or enterprise CX workflows may outgrow it.

Pricing Breakdown
Plan Price Details
Free $0 Basic survey usage with limited responses and questions
Plus $20/month Paid tier commonly listed by G2; confirm current billing and response limits
Pro $25/month Adds more advanced survey features; confirm current plan details
Enterprise Contact vendor or plan-based Higher limits and advanced capabilities; may also be bundled through Zoho suites

Hidden Costs to Watch

  • ! Higher response volumes
  • ! Zoho suite licensing if broader ecosystem features are needed
  • ! Custom branding, integrations, or data export workflows
  • ! Survey design and data analysis time
  • ! Compliance review for attendee or customer data

Zoho Survey is a capable survey tool for event feedback, especially when offline collection or Zoho ecosystem fit matters.

The main diligence item is plan detail: response limits, data region, and integration rights should be confirmed before rolling it out across recurring events.

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Questions to Ask the Vendor
  1. 1
    What are the current monthly response limits for Free, Plus, Pro, and Enterprise?
  2. 2
    Which offline response collection features work on iOS and Android, and how does sync conflict handling work?
  3. 3
    Which Zoho and third-party integrations are included on our plan?
  4. 4
    Can we choose or confirm our data center region?
  5. 5
    What branding, custom domain, export, deletion, and audit controls are available?
How we research tools

We research each tool by reviewing official documentation, pricing pages, and user feedback from Trustpilot, G2, and Capterra. If something's out of date or inaccurate, use the link below to flag it.

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